tk999 ap Privacy Policy

tk999 ap places the highest priority on its users' privacy. This privacy policy describes what information we collect when you use the tk999 ap website and its related services, how that information is processed, how long it is stored, and under what circumstances it may be shared with third parties.

This policy applies to all individuals residing in Bangladesh who use tk999 ap's services. To learn more about us, read our About Us page, which explains tk999 ap's background and the nature of its services.

By registering an account on the website, logging in, making a deposit or withdrawal, or participating in betting or casino games, you are agreeing to this privacy policy. If you do not agree with any of the terms, please refrain from using our services.

2.1 Information Provided at Registration

When you open an account at tk999 ap, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — to confirm the user is 21+)
• Mobile number and email address
• Postal address in Bangladesh
• Details related to the preferred payment method (bKash, Nagad, Rocket, or bank account details)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you browse our site, certain information is automatically recorded for technical reasons:

• IP address and device identifier
• Browser type and version
• Operating system information
• A record of which pages were visited on the site and for how long
• Referral URL (the source from which you arrived at the site)
• Information from cookies and similar tracking technologies

2.3 Transaction and Activity Information

While your account is active, we store the following activity-related information:

• Deposit and withdrawal history (amount, date, and method)
• Bet amounts and game history
• Bonus claims and wagering activity
• Records of communication via live chat and email
• Account login and logout timestamps

tk999 ap uses the information collected for specific and legitimate purposes. These purposes are detailed below:

• Account management: Keeping your account active, verifying logins, and ensuring security.
• Service delivery: For betting, casino games, payment processing, and issuing bonuses.
• Identity and age verification: Confirming that the user is over 21 years of age.
• Fraud prevention: Detecting unusual transactions or suspicious activity.
• Customer support: Resolving your issues via live chat or email.
• Responsible gambling: Identifying signs of excessive play and providing appropriate support.
• Service improvement: Analysing user experience to improve the quality of the site.
• Legal compliance: Storing and disclosing information in accordance with applicable laws.

4.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. tk999 ap uses cookies for the following reasons:

• Maintaining login sessions and avoiding the need to enter a password repeatedly
• Remembering your preferred language and settings
• Analysing which parts of the site are used most
• Verifying security-related information

4.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling certain cookies may limit the site's functionality — for example, login sessions may end automatically or preferred settings may not be saved.

Third-party analytics tools (such as Google Analytics) may be used to a limited extent. In such cases, the information collected is completely anonymous and cannot be used to identify any individual.

tk999 ap does not sell users' personal information or provide it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant financial institutions.
• Identity verification services: Information may be exchanged with approved service providers as part of the KYC process for account verification.
• Legal authorities: Information may be provided in compliance with lawful instructions from courts or government authorities under applicable laws in Bangladesh.
• Technology service providers: Limited information may be shared with contracted companies for server hosting, cybersecurity, and technical infrastructure maintenance — however, they are also bound to maintain strict confidentiality under this policy.
• Fraud prevention: Information may be cross-checked with partner platforms to detect multiple accounts or fraudulent activity.

Information is not provided to any party outside the above list. All information shared with third parties is protected under strict contractual agreements.

tk999 ap applies industry-standard technology to protect user information. Our security framework includes:

• SSL encryption: All information exchanged between the browser and server is protected by SSL encryption.
• Password hashing: Passwords are never stored directly — only encrypted hashes are kept.
• Two-factor verification (OTP): OTP technology is used for logins and financial transactions.
• Data backup: Information is regularly backed up and protective measures are in place against server failures.
• Access control: Among staff, only those who need access to specific information are granted it.
• Regular security audits: Security audits are conducted regularly to identify vulnerabilities in the site.

However, no technology system is completely impenetrable. If information is compromised due to a cyberattack or an unforeseen incident, we will notify affected users as soon as possible.

tk999 ap does not retain user information beyond what is necessary. General guidelines for data retention:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial and identity-related information is retained for a specified period in compliance with legal obligations.
• Transaction records: Financial transaction history is kept for an extended period for accounting and dispute resolution purposes.
• Communication logs: Customer support conversations are stored for a limited period.

Once the necessary retention period has ended, information is securely deleted or anonymised.

As a tk999 ap user, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or outdated information.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, if there are legal obligations, it may not be possible to delete all information.
• Objection to processing: You may object to the use of your information for specific purposes.
• Profile download: You may request a copy of your own information.

To exercise these rights, contact our customer support team directly.

tk999 ap strictly does not provide services to anyone under the age of 21. Age verification is mandatory at registration, and if an account is suspected to belong to a minor, it is suspended immediately.

If someone under the age of 21 has accidentally opened an account and their information is held by us, please contact us immediately — we will delete that information completely. To learn more about responsible gambling, read the Responsible Gaming page.

tk999 ap may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change, and for significant changes, a notification will be sent to the registered email or mobile number.

If you continue to use the site after a policy change, you will be considered to have agreed to the new policy. We recommend visiting this page regularly.

Reading this policy together with tk999 ap's Terms and Conditions will give you a complete understanding of the legal framework governing the service.